Troubleshooting Tips

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This section contains specific troubleshooting tips which address many of the common problems experienced by Project Torque players.

Contents

Official Support

The first place to look for official support details is in the Readme.txt file. Check out the minimum system requirements on the PT homepage. (http://project-torque.aeriagames.com/info/sysreq ) Read through the list of compatibility issues and suggested fixes as well. If you want to see further official tech support from AeriaGames, go to http://www.aeriagames.com

In-Game Lag/Freezes/Stuttering/Jerkiness

To reduce any stuttering or loading pauses in Project Torque, make sure you have adjusted your in-game settings such that your FPS as measured by FRAPS (See In-Game Settings section) is consistently above ~25-30FPS. More importantly, make sure you reduce things like Antialiasing and/or Texture quality, as well as World Detail and Shadow Detail if necessary. Keep in mind that systems with 512MB of RAM or less will experience a lot more stuttering than those with more system RAM. And of course, make absolutely sure that you have run the Windows Defragmenter after installing the game, since if its files are fragmented this can greatly increase your stuttering and in-game loading pauses.

Virus Scan

Do a full scan of all your files using the following excellent (and free) tools: http://free.grisoft.com/ for viruses, http:/www.emsisoft.com/en/software/free/ for trojans, and http://www.lavasoftusa.com/software/adaware/ for spyware/adware. Viruses, trojans and spyware can cause unexplained behavior, general file corruption and system slowdown, and can also steal your passwords ect. It's best to make sure your system isn't infected before moving on to any other optimization measures. However make sure to disable any background scanning programs once you're done (See below).

Background Programs

Disabling all non essential background applications, especially virus, trojan and spyware scanners and messaging utilities, can speed up the game. These applications can and do use up valuable CPU resources, take up precious RAM, cause memory conflicts and crashes to desktop, but most importantly they interfere with read/writes to your hard drive effectively slowing it down and causing even more in-game freezes and stuttering. This is an important step you should not miss.

Overclocking

If you are experiencing graphical glitches or crashing in the game, set everything in your system back to its default speeds and see if this impacts on the problem. If you don't experience the same problems at default speed, or they're reduced in severity, then your overclock is the primary culprit. Either permanently reduce your overclock and/or increase cooling to regain stability. Don't assume that because other games run with stability at a particular speed that this game will do the same.


  • Taking Screenshots and Measuring Framerate- To take screenshots while playing the game, you can press the default screenshot key (Prt Scrn), and the game will place all screenshots taken in your c:\Program files\AeriaGames\Project Torque\screenshots directory in .jpg format. To view or edit these files you can use Photoshop, or the windows picture and fax viewer. FRAPS commenly used program, which can both measure framerates (See In-Game Settings section) and also take screenshots in much more convenient .bmp, .jpg and .png formats.
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